Terms and Conditions

Introduction

These terms and conditions form the basis of the contract between you and VOYJING. Please read them carefully as they set out our respective rights and obligations.

General Conditions

By booking with us, you agree to these terms and conditions. They apply to all our services, including holiday packages, flights, visa assistance, and other services we offer.

Governing Law

These terms are governed by the laws applicable in the jurisdiction of our operation

Before You Book

• Price Validity: Prices are subject to change. We’ll confirm prices at the time of booking.
• Transfers: Included on the first and last day of the package at specified times.
• Special Requests: We will try to meet special requests but can’t guarantee them.
• Travel Insurance: Not included but strongly recommended for your protection.

Booking & Paying for Your Holiday

• Airfares: Subject to availability and change. Airline charges may apply.
• Deposits: Required to secure your booking. Details provided at the time of booking.
• Final Payment: Due by a specified date before your trip.
• Cancellation Policy: Fees may apply if you cancel or change your booking

During Your Holiday

• Itinerary Changes: We reserve the right to alter itineraries due to unforeseen circumstances.
• Local Experiences: We are not responsible for any issues with experiences outside of our direct control.
• Health and Safety: Follow local health and safety guidelines during your trip

Additional Points

• Travel Documents: It is your responsibility to ensure that you have valid travel documents, including passports and visas, for your journey.
• Health Requirements: You must meet the health requirements of the countries you are visiting and follow all health guidance and instructions provided by local authorities and our travel guides.
• Accommodation: Accommodation is as specified in your travel itinerary. Any requests for upgrades or changes are subject to availability and additional charges.
• Forex Services: We offer foreign currency exchange services through our partners, including home delivery options. Rates and availability are subject to market conditions.
• Airline and Hotel Policies: You are subject to the terms and conditions of the airlines and hotels with which you will be traveling or staying.
• Limitation of Liability for Third-Party Services: VOYJING is not responsible for any services provided by third parties, such as hoteliers, airlines, and local tour operators.
• Amendments by VOYJING: We reserve the right to make changes to travel arrangements and will inform you as soon as possible of any significant changes.
• Force Majeure: We are not liable for changes, cancellations, or delays caused by events beyond our control, such as natural disasters, war, civil unrest, or pandemics.
• Refunds: Refunds for services not utilized will be subject to our cancellation policy and the policies of our suppliers.
• Feedback: Any feedback regarding your travel experience should be directed to VOYJING within a reasonable time frame following the completion of your trip

Miscellaneous

• Complaints: If you have a problem during your holiday, please inform us immediately.
• Liability: We are not liable for loss, damage, or injury beyond our control.
• Data Protection: We respect your privacy and handle your personal data in accordance with our privacy policy.

Acceptance of Terms

Your booking with VOYJING signifies your acceptance of these terms and conditions

Need help?

Contact us at contact@voyjing.com