At VOYJING, we design customized itineraries, manage visa assistance, and coordinate foreign exchange services to deliver seamless travel experiences. Because our tours are tailored specifically to your preferences, cancellation terms vary based on how far in advance notice is provided prior to the scheduled departure date.

1. Customer-Initiated Tour Cancellations

If you need to cancel your booked tour, notice must be submitted in writing via email to contact@voyjing.com. Cancellation fees are calculated based on the date your written request is received:

• More than 45 Days Prior to Departure: Full refund minus a 10% non-refundable administrative and handling fee per traveler.

• 30 to 44 Days Prior to Departure: 75% refund of the total package cost.

• 15 to 29 Days Prior to Departure: 50% refund of the total package cost.

• 8 to 14 Days Prior to Departure: 25% refund of the total package cost.

• 7 Days or Fewer Prior to Departure (or No-Show): No refund will be issued.

2. Non-Refundable Components & Service Exclusions

Certain components of your travel arrangements are strictly subject to third-party vendor policies and are non-refundable once processed:

• Airfare & Flight Tickets: VOYJING provides flight assistance only. Any air travel booked by or through our assistance is governed entirely by the airline’s independent fare rules, cancellation policies, and change fees.

• Visa Assistance Fees: All service fees charged for visa documentation, application reviews, and consular/embassy fees are non-refundable once the application has been submitted to the embassy or visa processing center, regardless of whether the visa is granted, delayed, or rejected.

• Forex & Financial Transactions: Foreign exchange transactions, card issuance fees, and wire transfer processing charges are non-refundable once executed. Currency conversions are subject to live market exchange rates at the time of transaction.

• Third-Party Non-Refundable Bookings: Special event tickets, luxury train reservations, peak-season hotel deposits, or non-refundable permit fees secured for your customized itinerary will be deducted prior to calculating any eligible refund.

3. Visa Rejection Policy

If your visa application is rejected by an embassy or government authority:

• You must notify us immediately by emailing contact@voyjing.com with official documentation of the rejection.

• Standard tour cancellation fees apply. However, VOYJING will make every reasonable effort to recover refundable portions of land accommodations and transport from local vendors on your behalf.

• Service fees for visa processing itself remain non-refundable.

4. Cancellations by VOYJING or Force Majeure

• Operational Cancellations: In the rare event that VOYJING must cancel a tour due to operational reasons, you will receive the option of a 100% refund of the amount paid for land arrangements or a credit toward a future custom itinerary.

• Force Majeure: VOYJING is not liable for cancellations, delays, or itinerary changes resulting from events beyond our control—including natural disasters, political unrest, government restrictions, acts of terrorism, pandemics, or severe weather conditions. In such cases, we will issue refunds only to the extent recovered from third-party suppliers, minus an administrative fee.

5. Refund Processing Timeline

• Eligible refunds are processed within 7 to 14 business days after receiving written confirmation and approval of cancellation.

• Refunds will be credited back via the original payment method used during booking.

• VOYJING.com is not responsible for international bank transaction fees or currency fluctuation losses incurred during refund processing.

6. Contact Information

For cancellation requests, refund status inquiries, or policy questions, please contact our support team:

Email: contact@voyjing.com

Website: www.voyjing.com